• Community Resource Center (CRC) Lead

    Pacific Gas & Electric Co.
    Job Description
    Job Description
    Community Resource Centers are designed to provide customers and residents a safe, location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community-wide power safety shutoff event occurs.
    Our client is looking to hire four managers to work 8- hour shifts for a 5-month assignment beginning June 1st. Please note, as a Part-Time Customer Service Representative, work hours depend on business needs and will be on call.
    CRC Leads will be required to:
    • Participate in web-based job training.
    • Communicate with management by phone, email or mobile app.
    • Travel to assigned CRC location in Northern or Central California within 24-48 hours’ notice.
    • Follow dress code requirements while working at CRC locations, which include business
    casual attire and flat, closed-toe shoes.
    • Help set up and prepare CRC locations, which could include: posting signage; setting up
    tables; setting up pop up tents; staging printed materials, water and snacks; following
    instructions to set up wifi routers; cleaning and sanitizing surfaces; etc.
    • Lift up to 25 pounds.
    • Use an app or other reporting tool to track CRC attendance, resources, information, etc.
    • Maintain the established work pace.
    • Adhere to established work and safety procedures.
    • Respond appropriately to direction/feedback/critique or changes in the work setting.
    • Lead, direct or supervise others.
    • Interact with members of the public and respond to inquiries.
    • Coordinate with the Client’s media department on media inquiries.
    • CRC Lead Required Qualifications:
    • Must be at least 18 years of age
    • Must possess a High School diploma, GED or equivalent work experience
    • Ability to work flexible schedules, extended hours, nights, weekends
    • 2+ years’ work experience in community outreach or customer service position with direct
    customer contact in-person, in a high-paced, structured environment
    • Demonstrated experience working independently without direct supervision.
    • Demonstrated experience working under pressure while managing customer inquiries and
    safety measures.
    • Clean DMV driving record
    • Have access to computer or mobile device with high-speed internet to participate in web-
    based job training
    • Have a smartphone that is capable of downloading and accessing an app
    • Have the ability to use an app or other reporting tool to track CRC attendance, resources,
    information, etc.
    • Comprehend /follow verbal and written instructions
    • Have ability to maintain the established work pace
    • experience adhering to established work and safety procedures
    • Have experience responding appropriately to direction/feedback/critique
    • Have experience responding appropriately to changes in the work setting
    • Have ability to wear personal protective equipment as required
    • Have experience managing multiple tasks simultaneously
    • Have experience working cooperatively with coworkers
    • Have ability to manage difficult customer inquiries
    • Have ability to give training/instruction
    • Have ability to lead, direct or supervise others
    • Have ability to use basic problem-solving techniques
    • Have ability to make independent judgment based on circumstances
    Desired Qualifications:
    • Be first aid/CPR certified
    • Be proficient in the Spanish language
    • Be proficient in a language other than Spanish
    • Have the ability to drive Sprinter van to CRC mobile sites
    Job Type: Temporary Salary: $40.00 /hour
    How to Apply: Send Resume to aestrada@infieldstrategies.com
    Contact Information